Customers must provide the following for warranty coverage:
- Original purchase receipt
- The product itself
- Completed return form
A. IZUTECH PURCHASED FROM A STORE or DISTRIBUTOR
Q. If I want to make a return, what do I do?
Returns for IZUTECH products purchased from a store or a distributor must be handled directly with the seller according to their policies.
Q. I’ve purchased within a year and it’s not working.
Technical issues with any IZUTECH products purchased from a store or a distributor must still be resolved with the original vendor.
B. IZUTECH purchased from IZUTECHPRO.com
Q. Can I return a product if I don’t like it?
If you are dissatisfied with your purchase, we will gladly accept returns for a full refund or exchange within 15 days.
Q. What do I do if my product isn’t working properly?
IZUTECH will provide a shipping label for faulty products to be returned within 15 days of purchase. Customers can reach out to firstname.lastname@example.org to either replace the item or receive a full refund.
Q. What do I do if my product stops working?
Customers can return products with any issues within a year of purchase. After inspection, IZUTECH will fix and return the item. If it cannot be repaired, we will happily replace it with a brand new one.
Q. Can I exchange one product for another?
Customers can return products to be exchanged within 15 days of purchase. They are also responsible for shipping costs.
Q. Where do I ship returns?
ATTN: Customer Service
111 Grand Avenue Suite #209
Palisades Park, NJ 07650
Q. What is the expected turnaround time to receive a replacement?
It can vary depending on the location, but orders are typically processed within 48 hours.
Q. Do you ship outside of the U.S?
Contact email@example.com for arranging international shipments. Please keep in mind that international customers are responsible for any custom duty fees and related shipping costs.
Q. How does international warranty work?
The same warranty applies to international purchases. However, customers outside the U.S are responsible for shipping costs and custom duty fees.